CAP (vocational training certificate) for multi-skilled tradespeople

Objectives:

The holder of the "CAP Equipier Polyvalent du Commerce" will be able:

- to carry out his/her organisational, advisory and sales activities in a multi-channel environment within commercial units distributing products or services.

- to exercise his/her responsibilities in compliance with health and safety rules and within the dynamic desired by the company.

- to ensure the efficient receipt and follow-up of orders and parcels.

- to oversee and contribute to the supply and enhancement of the commercial unit.

- to meet customers' expectations, welcoming them, informing them, advising them and supporting them throughout their purchasing journey, whatever the communication channel used.

- to work effectively as part of a team

Receiving and tracking orders :

Participating in placing supplier orders - Receiving - Stocking - Preparing orders for customers

Developing and supplying :

Provisioning, shelving and tidying according to the nature of the products - Highlighting the products and the sales area - Taking part in product packaging operations - Installing and updating signage - Combating shrinkage and taking part in inventory operations

Advising and supporting customers during their purchasing journey :

Preparing the working environment - Making contact with the customer - Supporting the customer journey in an omnichannel context - Finalising customer care - Receiving routine complaints

Prevention-health-environment

Applying a method for analysing a situation in professional or everyday life and documentation - Relating a physiological phenomenon, an environmental issue, a regulatory provision, with a preventive measure - Propose a solution to resolve a problem related to health, the environment or consumption and argue for it - Communicate in writing and orally using clear syntax and appropriate technical vocabulary - Act when faced with an emergency situation.

French

Communicating: listening, dialoguing and expressing oneself - Reformulating, in writing and orally, a message read or heard - Evaluating and improving one's oral or written production - Reading, understanding and presenting documentary or fictional texts - Giving an oral or written account of a professional experience.

History-geography-moral and civic education: Master and use chronological and spatial reference points: memorise and appropriate concepts, find one's bearings, contextualise (HG) -Appropriate historical and geographical approaches: construct and express a coherent, supported argument based on the benchmarks and concepts in the syllabus (EMC) - Construct their judgement (EMC) - Make the principles and values of the Republic their own (HG-EMC)

Mathematics and physics-chemistry : Search for, extract and organise information - Carry out a method of resolution or an operating protocol, respecting safety rules - Experiment, use a simulation - Criticise a result, argue: check a hypothesis, carry out logical reasoning - Report on it.

Living foreign language: Understanding oral language - Understanding a written document - Expressing oneself in writing - Expressing oneself orally continuously - Interacting orally

• Diploma from the Ministry of National Education and Youth Level 3 (CAP)

Find out more about this qualification (RNCP34947, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Level 3ème or equivalent experience.

16 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the Académie de Nice CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Coursework assessment (CCF)

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Enter employment in positions:

- self-service employee, supermarket, department.

- multi-skilled team member: checkout, retail,

- salesperson in fresh produce, general food, utility products, ready-to-wear, clothing.

Continue your studies in the retail sector: BAC PRO Commerce and sales trades, reception trades, ...

Access for people with disabilities

Catering

School canteen, cafeteria

Transport

BUS 12

For the UFA - Lycée Paul Langevin:

Success rate: 80%

Satisfaction rate: 100%

Overall job placement rate: 0%

Study continuation rate: 100%

Interruption rate during training: 61.54%

Termination rate for apprenticeship contracts signed: 61.54%

Our indicators can be consulted on the website : cliquez ici